Assurance Statement
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Independent Assurance Report on Selected Sustainability Information to the Directors of Nedbank Group Limited 

We have undertaken an assurance engagement on selected sustainability information, as presented in the 2012 Nedbank Group Integrated Report (the Report) of Nedbank Group Limited (Nedbank) for the year ended
31 December 2012. 

Subject matter and related assurance

The subject matter of our engagement and related assurance we are required to provide is as follows:

1 Limited assurance on Nedbank's assertions relating to their alignment with the AA1000APS (2008) principles (inclusivity, materiality and responsiveness) as described on page 6 of the Report.
2 Limited assurance on the key performance indicators, identified by a P on the relevant pages of the Report, as described in the table below.
3 Limited assurance on Nedbank's self declaration of the Global Reporting Initiative (GRI) G3.1 A+ application level online. 

 

Key performance indicators Description
Net promoter score (NPS) NPS score variance
Net primary client gain Number of net primary client gain/loss for retail, corporate and business banking
Ombudsman for banking services cases Number of cases opened and closed and percentage cases linked to ATM disputes
Systems availability Blended uptime score for infrastructure and applications, IT capability quartile positioning
Equator Principle deals Number of projects financed
Carbon Footprint Total tonnes of CO2 equivalents
Water Total kl consumed on Campus sites
Paper Total tonnes consumed for Nedbank Group
Waste sent to Landfill Total tonnes sent to landfill from Campus sites
Waste Recycled Total tonnes recycled from Campus sites
Entropy Entropy score and number of value matches
Employee surveys Nedbank Staff Survey (NSS)
Employee turnover Staff attrition rate
BEE scorecard Scores from B-BBEE and FSC verified scorecard
FAIS pass rate Pass Rate of transitional FAIS affected staff
Value Added Statement Value allocated from Income earned

Directors' Responsibilities

The Directors of Nedbank are responsible for the selection, preparation and presentation of the sustainability information, the identification of stakeholders and stakeholder reporting requirements, material issues, for commitments with respect to sustainability performance, establishing and maintaining appropriate performance management and internal control systems from which the reported information is derived, and for such internal control as the directors determine is necessary to enable the preparation of the Report that is free from material misstatement, whether due to fraud or error. The Directors are also responsible for the selection and application of the criteria detailed below:

  • The AA1000APS (2008) regarding Nedbank's alignment with the AA1000APS (2008) for the three principles of inclusivity, materiality and responsiveness (the AA1000APS (2008) principles);
  • The GRI G3.1 Guidelines applied to the selected key performance indicators; and
  • The GRI G3.1 Guidelines for Nedbank's self-declaration of the A+ application level.

Independence and Expertise

We have complied with the International Federation of Accountants (IFAC) Code of Ethics for Professional Accountants which includes comprehensive independence and other requirements founded on fundamental principles of integrity, objectivity, professional competence and due care, confidentiality and professional behaviour. Our engagement was carried out by a multi-disciplinary team with extensive experience in sustainability reporting. 

Our responsibility

Our responsibility is to express limited assurance conclusions on the selected sustainability information based on our work performed. We have conducted our engagement in accordance with the International Standard on Assurance Engagements (ISAE 3000), Assurance engagements other than the Audits or Reviews of Historical Financial Information. That Standard requires that we plan and perform our engagement to obtain limited assurance about whether the selected sustainability information is free from material misstatement. 

Our procedures selected and the extent of our procedures depend on our judgment including the risks of material misstatement of the selected sustainability information in the Report, whether due to fraud or error. In making our risk assessments, we considered internal control relevant to Nedbank's preparation of the Report. In a limited assurance engagement, the evidence gathering procedures are less than where reasonable assurance is expressed. We believe the evidence we have obtained is sufficient and appropriate to provide a basis for our limited assurance conclusion.  

Summary of work performed

Our work included the following evidence-gathering procedures:

  • Interviewing management and senior executives at corporate level to evaluate the application of the GRI G3.1 guidelines and AA1000APS (2008) principles and to obtain an understanding of the control environment related to Integrated Reporting.
  • Testing the processes and systems at group level which generate, collate, aggregate, monitor and report selected sustainability information and inspecting related documentation, more specifically:
    • Interviews and discussions with relevant management, key personnel and/or stakeholders of Nedbank to confirm definitions and boundaries for selected performance information, and to gather information on the data collection and report preparation processes.
    • Evaluation of internal data management controls based on system walkthroughs.
    • Inspection of selected internally and externally generated documents and records and comprehensive data analyses.
    • Re-calculation of the key performance indicator
  • Evaluating whether the information presented in the Report is consistent with our overall knowledge and experience of sustainability management and performance at Nedbank and is not materially inconsistent with information contained in the Integrated Report.

Conclusions

1 On the AA1000APS (2008) principles of Inclusiveness, Materiality and Responsiveness on which we are required to express limited assurance. Based on our work performed, nothing has come to our attention that causes us to believe that Nedbank's assertions relating to their alignment with the AA1000APS (2008) principles of inclusivity, materiality and responsiveness, described on page 6, is not properly prepared.
2 On the selected key performance indicators on which we are required to express limited assurance. Based on our work performed, nothing has come to our attention that causes us to believe that the selected key performance indicators set out in the table above for the year ended 31 December 2012 are not fairly stated, in all material respects, in accordance with the GRI G3.1 Guidelines.
3 On Nedbank's self-declaration on the GRI G3.1 A+ Application level on which we are required to express limited assurance. Based on our work performed, nothing has come to our attention that causes us to believe that Nedbank's self-declaration of an A+ application level is not fairly stated in all material respects, in accordance with the GRI G3.1 Guidelines.  

Limitation of liability

Our work has been undertaken to enable us to express the conclusions contained in this report solely to the addressee in accordance with the terms of our engagement, and for no other purpose. We do not accept or assume liability to any party other than the Directors of Nedbank, for our work, for this report, or for the conclusions we have reached.

KPMG Services (Pty) Limited
Per Neil Morris
Chartered Accountant (SA)
Registered Auditor
Director
KPMG Crescent
85 Empire Road, Parktown, Johannesburg, 2193

KPMG Policy board
Chief Executive RM Kgosana
Executive Directors T Fubu, A Hari, D van Heerden,
E Magondo, JS McIntosh, CAT Smit
Other directors DC Duffield, AM Mokgabudi, LP Fourie,
N Fubu, TH Hoole, A Jaffer, M Letsitsi, A Masemola,
Y Suleman (Chairman of the Board), A Thunström

The company's principal place of business is at KPMG
Crescent, 85 Empire Road, Parktown, where a list of the
directors' names is available for inspection.

 

Deloitte & Touche
Per Nina le Riche
Chartered Accountant (SA)
Registered Auditor
Partner
Building 8, Deloitte Place
The Woodlands, Woodlands Drive, Woodmead,
Sandton, 2128

National Executive LL Bam (Chief Executive),
AE Swiegers (Chief Operating Officer), GM Pinnock
(Audit), DL Kennedy (Risk Advisory), NB Kader (Tax),
TP Pillay (Consulting), K Black (Clients and Industries),
JK Mazzocco (Talent and Transformation), CR Beukman
(Finance), M Jordan (Strategy), S Gwala
(Special Projects), TJ Brown (Chairman of the Board),
MJ Comber (Deputy Chairman of the Board)

A full list of partners and directors is available on request.

7 March 2013

   
   
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