GLOBAL REPORTING INITIATIVE CONTENT INDEX

GRI indicator	Topic	Description
General performance indicators
1.1	The group’s vision, mission, purpose and strategy. Statement from the Chairman and the Chief Executive describing key issues	2009 Annual Report – group’s vision, mission, purpose and strategy, review of 2009, strategic focus areas for 2010
		Section 1: Nedbank’s sustainability journey – Chairman’s statement, Chief Executive’s statement
1.2	Description of key impacts, risks and opportunities	2009 Annual Report
		Section 1: Nedbank’s sustainability journey – about Nedbank, a reflection on our 2009 sustainability journey
		Stakeholder engagement, government, staff, holding company (Old Mutual)
		Section 2: Economic sustainability – enterprisewide risk management
		Section 3: Social sustainability – the creation of an inclusive future, preferential procurement
		Section 5: Cultural sustainability – staff matters, employee morale, embedding talent management
Organisational profile
2.1 – 2.10	Organisational profile	2009 Annual Report
Report parameters
3.1 – 3.4	Report profile	Section 1: Nedbank’s sustainability journey – an integrated approach, 2009 sustainability-report details, material issues addressed in this report
3.5 – 3.11	Report scope and boundary	Section 1: Nedbank’s sustainability journey – an integrated approach, 2009 sustainability-report details, material issues addressed in this report
		Independent assurance statement to the directors and management of Nedbank Group Limited
3.13	Assurance	Section 1: Nedbank’s sustainability journey – an integrated approach, 2009 sustainability-report details, material issues addressed in this report
		Independent assurance statement to the directors and management of Nedbank Group Limited
Governance, commitments and engagements
4.1 – 4.10	Governance	Section 1: Nedbank’s sustainability journey – an integrated approach, 2009 sustainability-report details, material issues addressed in this report
		Section 2: Economic sustainability – enterprise governance and compliance, King II implementation, King III implementation plan
		2009 Annual Report
4.11 – 4.13	Commitments to external initiatives	Section 3: Social sustainability – preferential procurement (BEE Codes of Good Practice)
		Section 4: Environmental sustainability – representations/signatories
		Section 5: Cultural sustainability – Nedbank’s transformation journey
		2009 BEE Report
4.14 – 4.17	Economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments	2009 Annual Report
		Section 2: Economic sustainability – key sustainability indicators table, delivering shareholder value, Nedbank Affinity Programme
		Section 3: Social sustainability – socioeconomic development, empowerment financing, enterprise development, affordable housing, Nedbank Foundation, Nedbank Affinities
		Section 4: Environmental sustainability – the Nedbank Green Affinity
		Section 5: Cultural sustainability – staff matters
Economic performance indicators
EC1	Economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments	2009 Annual Report
		Section 2: Economic sustainability – key sustainability indicators table, delivering shareholder value, Nedbank Affinity Programme
		Section 3: Social sustainability – socioeconomic development, empowerment financing, enterprise development, affordable housing, Nedbank Foundation, Nedbank Affinities
		Section 4: Environmental sustainability – the Nedbank Green Affinity
		Section 5: Cultural sustainability – staff matters
EC2	Financial implications and other risks and opportunities for the organisation’s activities due to climate change	Section 4: Environmental sustainability – Nedbank’s climate change journey
		Enhancing awareness through internal ‘greening’ and carbon reduction initiatives, taking ‘greening’ to the next level, environmental expenditure, driving carbon reductions, Nedbank Capital project, driving carbon neutrality, extending our environmental reach, embedding talent management
EC3	Coverage of the organisation’s defined-benefit-plan obligations	Section 5: Cultural sustainability – staff matters, employee profile, ensuring our competitive advantage by creating a unique culture, embedding talent management
EC4	Significant financial assistance received from government	No financial assistance received from government
EC5	Range of ratios of standard entry-level wage compared with local minimum wage at significant locations of operation (additional)	2009 BEE Report
EC6	Policy, practices and proportion of spending on locally based suppliers at significant locations of operation	Section 1: Nedbank’s sustainability journey – stakeholder engagement: suppliers and contractors
		Section 3: Social sustainability – preferential procurement
		Section 4: Environmental sustainability – extending our environmental reach through our supplier base
		2009 BEE Report
		2009 Annual Report
EC7	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation	Section 5: Cultural sustainability – accelerating transformation, employment equity
		2009 BEE Report
Environmental performance indicators
EN1 – 2	Materials	Section 4: Environmental sustainability – environmental data disclosure, overview of carbon emissions
EN3 – 7	Energy consumption	Section 4: Environmental sustainability – environmental data disclosure, overview of carbon emissions
EN8 – 10	Water usage	Section 4: Environmental sustainability – environmental data disclosure
EN11 – 14	Biodiversity	Section 4: Environmental sustainability – United Nations Environmental Programme Finance Initiative, Nedbank Capital carbon projects, driving carbon neutrality, extending our environmental reach
EN16 – 23	Emissions, effluents and waste	Section 4: Environmental sustainability – environmental data disclosure, overview of carbon emissions
EN20 – 21		N/A due to nature of financial services business
EN24 – 25	Emissions, effluents and waste	N/A due to nature of financial services business
EN26	Products and services	2009 Annual Report
		Section 2: Economic sustainability – enhancing client economic sustainability; Nedbank Affinity Programme, extending the Retail product offering
		Section 4: Environmental sustainability – Nedbank Capital carbon projects, the Nedbank Green Affinity and The Green Trust
EN27	Products and services	Section 2: Economic sustainability – enhancing client economic sustainability; Nedbank Affinity Programme, enhancing the Nedbank Retail product offering in 2009
		Section 4: Environmental sustainability – the Nedbank Green Affinity and The Green Trust
EN28	Compliance	Section 2: Economic sustainability – environmental and social risk management: the role of the Equator Principles in financing decisions
		Section 4: Environmental sustainability – Nedbank’s approach to environmental management
		No fines
EN30	Total environmental expenditure by type	Section 4: Environmental sustainability – environmental expenditure

 

Social performance indicator	Topic	Description
Labour practices
LA1	Total workforce by employment type, employment contract and region	Section 5: Cultural sustainability – staff matters, employee profile
		BEE Report
LA2	Total number and rate of employee turnover by age group, gender and region	Section 5: Cultural sustainability – staff matters, employee profile
		BEE Report
LA4	Percentage of employees covered by collective-bargaining agreements	Section 5: Cultural sustainability – employee relations
LA5	Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective-bargaining agreements	Section 5: Cultural sustainability – employee relations, collective bargaining
LA6	Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programmes (additional)	Section 5: Cultural sustainability – occupational health and safety
LA7	Rates of injury, occupational diseases, lost days and absenteeism, and number of work-related fatalities by region	Section 5: Cultural sustainability – occupational health and safety
LA8	Education, training, counselling, prevention and risk-control programmes in place to assist workforce members and their families or community members regarding serious diseases	Section 5: Cultural sustainability – employee wellbeing
LA9	Health and safety topics covered in formal agreements with trade unions (additional)	Section 5: Cultural sustainability – employee relations, collective bargaining
LA10	Average hours of training per year per employee by employee category	Section 5: Cultural sustainability – developing and growing our people
		BEE Report
LA12	Percentage of employees receiving regular performance and career development reviews (additional)	Section 5: Cultural sustainability – talent and succession management, performance management
LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority-group membership and other indicators of diversity	Section 5: Cultural sustainability – staff matters, employee profile
		BEE Report
LA14	Ratio of basic salary of men to women by employee category	Audited information not available

 

GRI indicator	Topic	Description
Human rights
HR1	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening	Section 2: Economic sustainability – Nedbank Code of Ethics and Business Conduct, guiding principles for responsible lending
HR2	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken	Section 2: Economic sustainability – Nedbank Code of Ethics and Business Conduct, guiding principles for responsible lending
HR4	Total number of incidents of discrimination and action taken	Section 5: Cultural sustainability – employee relations
HR5	Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk and actions taken to support these rights	Section 5: Cultural sustainability – employee relations, collective bargaining
HR6/7	Operations identified as having significant risk for incidents  of child labour/forced or compulsory labour, and measures taken to contribute to the elimination of child labour	No child labour within the financial services industry. No risk of forced/compulsory labour
Society
SO1	Nature, scope and effectiveness of any programmes and practices that assess and manage the impacts of operations on communities, including entering, operating and existing	Section 2: Economic sustainability – enhancing client economic sustainability; Nedbank Affinity Programme, enhancing the Nedbank Retail product offering in 2009
		Section 4: Environmental sustainability – the Nedbank Green Affinity and The Green Trust
SO2	Percentage and total number of business units analysed for risks related to corruption	Section 2: Economic sustainability – Nedbank Group Code of Ethics and Business Conduct, combating money laundering
SO3	Percentage of employees trained in organisation’s anticorruption policies and procedures	Section 2: Economic sustainability – Nedbank Group Code of Ethics and Business Conduct, combating money laundering
SO4	Actions taken in response to incidents of corruption	Section 2: Economic sustainability – Nedbank Group Code of Ethics and Business Conduct, combating money laundering
SO5	Public policy positions and participation in public development and lobbying	Section 1: Nedbank’s sustainability journey – stakeholder engagement, government
		Section 2: Economic sustainability – Code of Banking Practice and political contributions
SO6	Total value of financial and in-kind contributions to political parties, politicians and related institutions by country (additional)	Nedbank does not contribute to individual political parties
SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations	Not applicable, no material fines received
Product responsibility
PR1	Life cycle in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures	Not directly relevant for the finance sector
PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements	Section 2: Economic sustainability – guiding principles for responsible lending
		2009 Annual Report
PR5	Practices related to client satisfaction, including results of surveys measuring client satisfaction (additional)	Section 1: Nedbank’s sustainability journey – stakeholder engagement: clients
		Section 2: Economic sustainability – driving client growth and retention through service
PR6	Programmes for adherence to laws, standards and voluntary codes related to marketing communications, including advertising, promotion and sponsorship	Section 3: Social sustainability – the creation of an inclusive future, Dinokeng scenarios
		Nedbank Group sponsorships
PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services	No fines received for non-compliance in this regard

 

GRI FINANCIAL SERVICES SECTOR SUPPLEMENT (FSSS)

GRI FSSS	Topic	Description
FS1	Description of policies, with specific environmental and social components applied to business lines.	Section 2: Economic sustainability – Enterprise governance and compliance; risk management, environmental and social risk management
		Section 3: Social sustainability
		Section 4: Environmental sustainability
		Section 5: Cultural sustainability
FS2	Description of procedures for assessing and screening environmental and social risks in business lines.	Section 1: Nedbank’s sustainability journey – Stakeholder engagement: Suppliers and contractors
		Section 2: Economic sustainability – Code of Ethics and Business Conduct, guiding principles for responsible lending, risk management, environmental and social risk management
		Section 3: Social sustainability – Preferential procurement, the Nedbank Foundation
		Section 4: Environmental sustainability – Nedbank’s approach to environmental management, Nedbank’s climate change journey, 'Greening' our supply chain
FS3	Description of processes for monitoring clients’ implementation of and compliance with environmental and social requirements included in agreements or transactions.	Section 1: Nedbank’s sustainability journey – Stakeholder engagement: Suppliers and contractors
		Section 2: Economic sustainability – Environmental and social risk management
		Section 3: Social sustainability – Preferential procurement
		Section 4: Environmental sustainability – 'Greening' our supply chain
FS4	Description of processes for improving staff competency to implement the environmental and social policies and procedures as applied to business lines.	Section 2: Economic sustainability – Code of Ethics and Business Conduct, enterprisewide risk management, combating money laundering
		Section 4: Environmental sustainability – Nedbank’s climate change journey
FS5	Interactions with clients/investors/ business partners regarding environmental and social risk and opportunities.	Section 1: Nedbank’s sustainability journey – Stakeholder engagement, delivering shareholder value
		Section 3: Social sustainability – Consumer education
		Section 4: Environmental sustainability – Enhancing awareness through external engagements and partnerships, Nedbank Green Mining Awards, Prince’s Rainforests Project
FS6	Percentage of the portfolio for business lines by specific region, size and by sector.	2009 Annual Report 2009 BEE Report
FS7	Monetary value of products and services designed to deliver a specific social benefit for each business.	Section 3: Social sustainability – Empowerment financing, access to financial services, enterprise development, affordable housing, preferential procurement, the Nedbank Foundation, staff volunteerism, the Nedbank Affinities and group sponsorships 2009 BEE Report
FS8	Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose.	Section 4: Environmental sustainability – Nedbank Capital carbon projects, the Nedbank Green Affinity and The Green Trust
FS9	Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures.	Section 1: Nedbank’s sustainability journey
		Section 2: Economic sustainability – environmental and social risk management. Independent assurance statement to the directors and management of Nedbank Group Limited
FS10	Percentage and number of companies held in the institution’s portfolio with which the reporting organisation has interacted on environmental and social issues.	2009 Annual Report: Group structure
FS11	Percentage of assets subject to positive and negative environmental and social screening.	Section 3: Social sustainability – Preferential procurement
		Section 4: Environmental sustainability – Nedbank’s climate change journey, carbon footprint measurement, 'greening' our supply chain
FS12	Voting policies applied to environmental and social issues for shares over which the reporting organisation holds the right to vote shares or advises on voting.	No organisations over which Nedbank holds the right to vote shares or advises on voting
FS13	Access points in the low-populated or economically disadvantaged areas by type.	Section 3: Social sustainability – Empowerment financing, access to financial services, enterprise development, affordable housing
FS14	Initiatives to improve access to financial services for disadvantaged people.	Section 2: Economic sustainability – Enhancing client economic sustainability by understanding needs and expectations
		Section 3: Social sustainability – Access to financial services, consumer education, enterprise development, affordable housing 2009 Annual Report 2009 BEE Report
FS15	Policies for the fair design and the sale of financial products and services.	Section 2: Economic sustainability – Code of Ethics and Business Conduct, guiding principles for responsible lending, risk management, tackling financial crime
		Section 2: Economic sustainability through regulatory compliance, Ombudsman for Banking Services, competitive pricing 2009 Annual Report
FS16	Initiatives to enhance financial literacy by type of beneficiary.	Section 3: Social sustainability – Consumer education 2009 BEE Report

 

 

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