Our clients
As a bank for all South Africans, Nedbank Group is acutely aware of the fact that satisfied clients are essential to its sustainable success. Which is why we devote plenty of time, money, effort and energy to listening to our clients, gaining a clear understanding of their unique needs, and then delivering the appropriate solutions – all within an environment that places them first and demonstrates an absolute commitment to helping them Make Things Happen.
2008 HIGHLIGHTS AND HAPPENINGS
- Service excellence was again recognised by Nedbank clients who voted the bank as having the best service levels for the second year running in the 2008 Ask Afrika Orange Index.
- Nedbank continued to build on its AskOnce service promise with phase 2 of the programme rolled out to clients.
- Nedbank Retail developed the NPay IT solution that allows debit card acceptance for a variety of transactions on the internet.
- Nedbank attracted 590 000 new clients (2007: 470 000) and now enjoys a primary client growth rate of 10% per year.
- The Green Shop in Mnquma in the Eastern Cape was established to provide a full range of custommade banking and financial products and services to the local communities.
- Building on the client benefits of the previous year’s reductions in bank charges, 2008 saw Nedbank keeping its average well below inflation and further simplifying its fee structures.
- Pick n Pay Go Banking was integrated into Nedbank’s core offering.
- Nedbank Corporate continued to focus on partnering with and developing South African SMEs as a way of contributing to job creation, income generation and overall economic growth.
- Various business initiatives were undertaken during the year with the specific aim of promoting enterprise development and BEE across the country.
SUSTAINABILITY GOALS FOR 2009
Nedbank Retail:- Raise staff awareness of sustainability initiatives to encourage a change in behaviour and build sustainability ambassadors.
- Raise client and community sustainability awareness to position Nedbank as the leading green bank.
- Develop innovative propositions for retail clients that benefit the individual and the environment.
- Further develop the provision of finance and business support for emerging companies with the aim of stimulating sustainable job creation and economic growth.
- Continue rigorous adherence to and detailed reporting of the Equator Principles for project finance transactions.
- Identify, fund and manage energy efficiency, alternative energy and renewable energy Clean Development Mechanism Projects.
- Identify and invest in biofuel projects.
GRI – Financial Services Sector Supplement: FS1, FS6, FS7, FS10, FS13, FS14 and FS16
